Topic Design
Visual creation of the decision tree with conversation flows. Learn how to structure topics (e.g.: If the user requests vacation -> Ask for the date -> Check balance) so that each request is handled correctly.
4 - 6 Hours 3 Modules
Main Theme: Copilot Studio
Workload: 4 - 6 Hours
Level: Intermediate
Target Audience: Business analysts, automation developers, and process leaders
Visual creation of the decision tree with conversation flows. Learn how to structure topics (e.g.: If the user requests vacation -> Ask for the date -> Check balance) so that each request is handled correctly.
Train the bot to understand what the user wants, even if they type incorrectly or use synonyms. Utilize language models and NLU tools to improve understanding accuracy.
Dozens of tools available to expand your agent's capabilities. Integrate with APIs, databases, SaaS systems, and custom tools to automate complex processes.
Copilot Studio comes with dozens of tools you can plug into your agent, from local spreadsheets to SaaS systems, which makes it powerful and versatile.
The platform also has Topic settings: each topic can be a flow for one conversation subject. Picture an agent specialized in customer service — each Topic is a kind of request: "Open a ticket", "Follow up on a ticket", "General questions" and "Talk to a human". Each topic follows a different flow, and can call different tools.
In its Knowledge Base you can add knowledge from local documents and from documents in the cloud.
Finally, you can publish your agent on several channels: WhatsApp, Telegram, Microsoft Teams, Copilot 365, SharePoint and your own website.